Frequently Asked Questions
IS THE SITE RELIABLE?
Yes! We work with the best security platforms for e-commerce. In addition, our website has SSL security, which is mandatory by law for all online stores, as it encrypts all transactions made on the website, ensuring the confidentiality of all information.
IS IT SAFE TO BUY FROM GARRA ESPORTES?
GARRA ESPORTES is an honest, transparent and upright company.
We have TVA registration BE1005.133.992, guaranteeing total security for you.
On our Instagram @garraesportes_ you can check out the highlights, and see some of our store's customers, people who have bought from us and have already received their cloaks, as well as the reviews made on our product pages as well.
DO THE PRODUCTS HAVE A TRACKING CODE?
Yes! Right after your order is posted, we will send you the tracking code and the link to track your order directly on our website via email or WhatsApp.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE THE TRACKING CODE?
Orders take 2 to 4 business days after payment confirmation to be sent to the post office. As soon as your order is posted you will receive an email or an SMS via WhatsApp with the tracking code for your package.
WHAT IS THE DELIVERY TIME?
Our customers usually receive their orders between 7 to 15 business days after the order is posted, in some cases they receive them even before the deadline,
Our shipping time is between 2-4 days after payment confirmation.
WHY DO PRODUCTS TAKE 7 TO 15 BUSINESS DAYS TO ARRIVE?
We believe that it is possible to provide quality products at competitive prices in the international market. However, to achieve this we have chosen to work with extremely competitively priced products through suppliers abroad (Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers and they ship it directly to your home.
DO THE PRODUCTS HAVE A WARRANTY?
All of our products have an absolute exchange and return guarantee of up to 7 days in cases of manufacturing defects. If your product is customized and does not have a manufacturing defect, the guarantee does not apply.
HOW DO I CUSTOMIZE MY NAME AND NUMBER ON THE SHIRT?
Before adding your shirt to the cart, simply select the option "Personalization>yes>the box will appear to fill in" and enter the NAME and NUMBER you want on your product.