Privacy Policy

GARRA ESPORTES, a reputable company established in the import market for years, takes your privacy seriously and safeguards the security and protection of the data of all its customers, partners and website users.

This Privacy Policy aims to inform you about how we use and disclose information collected during your visits to our Shop and in the messages we exchange with you, and applies only to information collected through GARRA ESPORTES.

BY ACCESSING GARRA ESPORTES, SENDING COMMUNICATIONS OR PROVIDING ANY PERSONAL DATA, YOU DECLARE THAT YOU ARE AWARE OF THE TERMS SET OUT HERE AND AGREE TO THE PRIVACY POLICY, WHICH DESCRIBES THE PURPOSES AND METHODS OF PROCESSING THE PERSONAL DATA YOU PROVIDE IN THE SHOP.

This Privacy Policy provides an overview of our privacy practices and the choices you can make, as well as the rights you can exercise in relation to the Personal Data we process. If you have any questions about the use of Personal Data, contact us by email or WhatsApp.

Furthermore, the Privacy Policy does not apply to any third-party applications, products, services, websites or social media features that may be offered or accessed through the Shop. Accessing these links will take you away from the Shop and may result in third parties collecting or sharing information about you. We do not control, endorse or make any representations about these third-party websites or their privacy practices, which may differ from ours. We recommend that you review the privacy policy of any website you interact with before allowing the collection and use of your Personal Data.

If you send us Personal Data relating to other individuals, you declare that you have the authority to do so and have obtained the necessary consent to authorise the use of such information under this Privacy Policy.

  1. Definitions
    1. For the purposes of this Privacy Policy:
      1. "Personal Data" means any information that directly or indirectly identifies or may identify an individual, such as a name, tax identification number (NIF), date of birth or IP address, among others;
      2. "Sensitive Personal Data" means any information that reveals an individual's racial or ethnic origin, religious belief, political opinion, membership of a trade union or organisation of a religious, philosophical or political nature, data relating to health or sex life, or genetic or biometric data;
      3. "Processing of Personal Data" means any operation performed on Personal Data, by automated or other means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. Any other operation provided for in applicable legislation is also considered Processing of Personal Data;
      4. "Data Protection Laws" means all legal provisions regulating the Processing of Personal Data, including, but not limited to, the European Union General Data Protection Regulation (GDPR), applicable in Portugal, and Law No. 58/2019, which ensures the implementation of the GDPR in the national legal system.
  2. Use of Personal Data
    1. We collect and use Personal Data to manage our relationship with you and better serve you when you purchase products and/or services in the Shop, personalising and improving your experience. Examples of how we use the data include:
      1. To enable you to purchase products and/or services in the Shop;
      2. To confirm or correct the information we hold about you;
      3. To send information we believe may interest you;
      4. To personalise your experience using the Shop;
      5. To personalise the advertisements sent to you based on your interest in our Shop; and
      6. To contact you using a telephone number and/or email address provided. We may contact you personally, by voicemail, through automated dialling equipment, by text message (SMS), by email or by any other means of communication your device can receive, in accordance with the law and for reasonable business purposes.

    2. In addition, the Personal Data provided may also be used in ways we consider necessary or appropriate: (a) under Data Protection Laws; (b) to meet the requirements of legal proceedings; (c) to comply with a court order, regulatory decision or decision of competent authorities, including authorities outside the country of residence; (d) to protect our operations; (e) to protect our rights, privacy and security, and those of you or third parties; (f) to detect and prevent fraud; (g) to allow us to pursue available remedies or limit damage we may suffer; (h) in other ways permitted by law.

    3. Legal Bases for Processing

      We process your Personal Data on the following legal bases defined by the GDPR:

      1. Consent: When you have given clear consent for us to process your Personal Data for a specific purpose.
      2. Performance of a Contract: Processing is necessary to perform a contract with you, such as fulfilling your orders and providing services.
      3. Legal Obligation: Processing is necessary for us to comply with the law, such as tax and accounting requirements.
      4. Legitimate Interests: Processing is necessary for our legitimate interests, such as improving our services, marketing and preventing fraud, provided that these interests are not overridden by your rights and freedoms.
  3. Failure to Provide Personal Data
    1. You are not obliged to share the Personal Data we request; however, if you choose not to share it, in some cases we may be unable to provide full access to the Shop, certain specialised features, the necessary assistance, or delivery of the product or provision of the service you have contracted.
  4. Data Collected
    1. The general public may browse the Shop without registering or submitting Personal Data. However, some Shop features may depend on registration and submission of Personal Data, such as completing a purchase/service contract and/or enabling us to deliver the product/provide the service.
    2. When contacting the Shop, we may collect:
      1. Contact Details. First name, surname, telephone number, city, district and email address; and
      2. Information You Submit. Information you submit through the form (questions, complaints, suggestions, criticism, compliments, etc.).
    3. During general browsing in the Shop, we may collect:
      1. Location Data. Geolocation data when you access the Shop;
      2. Preferences. Information about your preferences and interests in products/services (when you tell us what they are or when we infer them from what we know about you);
      3. Shop Browsing Data. Information about your visits and activities in the Shop, including the content (and any advertisements) you view and interact with, information about the browser and device you use, your IP address, your location and the address of the website you came from. Some of this information is collected using our Automatic Data Collection Tools, which include cookies, web beacons and embedded web links. To learn more, read how we use Automatic Data Collection Tools in item 7 below;
      4. Anonymous or Aggregated Data. Anonymous survey responses or anonymous and aggregated information about how the Shop is used. During our operations, in certain cases, we apply a de-identification or pseudonymisation process to your data so that it is reasonably unlikely that we could identify you using that data with the available technology; and
      5. Other Information We May Collect. Other information that does not specifically reveal your identity or is not directly related to an individual, such as browser and device information; Shop usage data; and information collected through cookies, pixel tags and other technologies.
    4. We do not collect Sensitive Personal Data.
  5. Sharing Personal Data with Third Parties
    1. We may share your Personal Data:
      1. With partner companies you select or choose to send your data, questions, enquiries, etc., as well as with service providers or partners to manage or support certain aspects of our business operations on our behalf. These service providers or partners may be located in the European Union or other locations worldwide, including staging and production servers and providers of hosting and data storage, fraud management, customer support, sales on our behalf, order fulfilment, content personalisation, advertising and marketing activities (including digital and personalised advertising), and IT services, for example;
      2. With third parties to help us manage the Shop; and
      3. With third parties in the event of any reorganisation, merger, sale, joint venture, assignment, conveyance or transfer of all or part of our company, assets or capital (including those related to bankruptcy or similar proceedings).
  6. International Data Transfers
    1. Personal Data and other types of information collected by us may be transferred to or accessed by entities belonging to the corporate group of partner companies worldwide in accordance with this Privacy Policy. We ensure that such transfers comply with the legal obligations set out in the GDPR and Law No. 58/2019.
    2. Mechanisms for International Transfers:

      When transferring Personal Data outside the European Economic Area (EEA), we implement the following mechanisms to ensure compliance with the GDPR:

      1. Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission to provide appropriate safeguards for protecting your Personal Data during international transfers.
      2. Binding Corporate Rules (BCRs): For intra-group transfers, we adhere to BCRs approved by a relevant data protection authority.
      3. Adequacy Decisions: We transfer data to countries that the European Commission has recognised as providing an adequate level of data protection.

      For more information about how your data is protected during international transfers, please contact us using the details provided in the "Contact Information" section below.

  7. Automatic Collection of Personal Data
    1. When you visit the Shop, it may store or retrieve information in your browser, whether in the form of cookies or similar technologies. This information may relate to you, your preferences or your device and is mainly used to make the Shop work as you expect. The information does not usually identify you directly, but may provide a more personalised internet experience.
    2. Under this Privacy Policy, we and our third-party service providers may collect your Personal Data in various ways, including, but not limited to:
      1. Through the browser or device: Some information is collected by most browsers or automatically through internet access devices, such as computer type, screen resolution, operating system name and version, device model and manufacturer, language, and the type and version of the internet browser you use. We may use this information to ensure that the Shop works correctly.
      2. Use of cookies: Cookies enable the collection of information such as browser type, time spent in the Shop, pages visited, language preferences and other anonymous traffic data. We and our service providers may use this information, among other things, to personalise your experience using the Shop and to target advertising to you based on your interests. We also collect statistical information about Shop usage to continuously improve our design and functionality.
        1. If you do not want your information collected through cookies, you can configure cookies in your browser's "options" or "preferences" menu. The links below provide more details on adjusting cookie preferences for the most popular internet browsers:
        2. If you would like to learn more about advertising and remarketing cookies, which are used to target advertising based on each user's interests, the number of visits you have made to our website and your internet searches, visit:
      3. Use of pixel tags and similar technologies: Pixel tags (also known as web beacons and invisible GIFs) may be used to track users' actions in the Shop (including email recipients), measure the success of our marketing campaigns and collect statistical data on Shop usage and response rates. If you have ad personalisation enabled in tools such as Facebook, Google or Bing, the information may be used to display advertisements on their services.
        If you do not wish to be tracked, you can submit a request to each service:
      4. We may engage behavioural advertising companies to obtain reports on the Shop's advertisements across the internet. To do this, these companies use cookies, pixel tags and other technologies to collect information about your use, or other users' use, of our Shop and third-party websites. We are not responsible for pixel tags, cookies or similar technologies used by third parties. You can configure your preferences in your browser's menu. Please be aware that if you change your computer or browser, or use multiple computers or browsers, you will need to repeat this process for each computer and each browser.
    3. Cookie Consent Management:

      We use a Cookie Consent Management Tool to allow users to control their cookie preferences in detail. On your first visit to the Shop, a cookie consent banner will appear, allowing you to:

      • Accept all cookies;
      • Reject all non-essential cookies;
      • Customise your cookie preferences by category (for example, strictly necessary, performance, functionality and advertising).

      You can change your cookie preferences at any time by accessing the cookie settings through the link provided in our website footer.

  8. User Rights
    1. You may, at any time, request: (i) confirmation that your Personal Data is being processed; (ii) access to your Personal Data; (iii) corrections to incomplete, inaccurate or outdated data; (iv) anonymisation, blocking or erasure of unnecessary, excessive or unlawfully processed data; (v) portability of Personal Data to another service provider, provided this does not affect our trade and industrial secrets; (vi) erasure of Personal Data processed with your consent, to the extent permitted by law; (vii) information about the entities with which your Personal Data has been shared; (viii) information about the possibility of withholding consent and the consequences of refusal; and (ix) withdrawal of consent.
    2. To exercise any of these rights, follow the procedures described below:
      1. Submit a Request: Send an email to contato@garraesportes.com with a clear subject line indicating your request (for example, "Data Access Request").
      2. Provide Identification: To verify your identity, include a copy of a valid identity document (for example, a passport or driving licence) with your request.
      3. Describe Your Request: Clearly specify which rights you wish to exercise (for example, access, rectification or erasure) and provide any details needed to help us locate your data.
      4. Wait for Confirmation: We will acknowledge receipt of your request within 5 working days and provide an estimated processing timeframe.
      5. Processing: We aim to respond to your request within one month of receipt. If necessary, this period may be extended by a further two months for complex requests, in which case we will inform you of the extension and the reasons for the delay.
      6. Response: We will provide the requested information or confirmation of the action taken (for example, erasure of data), as applicable.
    3. Please note that certain requests may require additional verification steps to protect your privacy and the security of your data.
    4. Please bear in mind that, in certain cases (for example, due to legal requirements), your request may not be fulfilled immediately, and we may be unable to comply due to legal obligations.
  9. Data Retention
    1. We retain your Personal Data only for as long as necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law.
    2. The retention periods for different categories of data are as follows:
      1. Account Information: Retained while your account is active or as necessary to provide services to you.
      2. Transaction Data: Retained for 7 years to comply with tax and accounting obligations.
      3. Communication Data: Retained for 2 years from the date of the last interaction.
      4. Marketing Data: Retained until you unsubscribe from our marketing communications.
      5. Log Data: Retained for 6 months for security and operational purposes.
    3. After the retention period, Personal Data will be securely deleted or anonymised.
  10. Security of Personal Data
    1. We endeavour to adopt the technical and organisational measures provided for by Data Protection Laws that are appropriate for protecting Personal Data within our organisation. This includes encryption, access controls and regular security assessments.
    2. Despite our efforts, no data transmission or storage system is 100% secure. If you have reason to believe that your interaction with us has become insecure (for example, if you believe the security of any of your accounts has been compromised), please notify us immediately.
  11. Hyperlinks to Other Websites and Social Networks
    1. GARRA ESPORTES may, from time to time, contain hyperlinks that redirect to the websites of our partners, advertisers, suppliers, etc. If you click one of these links to any such website, please remember that each website has its own privacy practices and that we are not responsible for those policies. Please consult those policies before submitting any Personal Data to those websites.
    2. We are not responsible for the collection, use and disclosure practices (including data protection practices) of other organisations, such as Facebook, Apple, Google, Microsoft or any other software developer or application provider, social networking site, operating system, wireless internet service provider or device manufacturer, including any Personal Data you disclose to other organisations through applications, in connection with such applications, or posted on our social media pages. We recommend that you familiarise yourself with the privacy policy of each website you visit or each service provider you use.
  12. Updates to this Privacy Policy
    1. If we modify our Privacy Policy, we will publish the new text in the Shop with an updated revision date. We may change this Privacy Policy at any time. If there is a significant change to the terms of this Privacy Policy, we may inform you using the contact information in our database or through a notification in our Shop.
    2. Please remember that we are committed not to process your Personal Data in a manner incompatible with the purposes described above, except as required by law or court order.
    3. Your use of the Shop after the changes means that you have accepted the revised Privacy Policies. If, after reading the revised version, you do not agree to its terms, please stop accessing the Shop.
  13. Processing of Personal Data
    1. If you wish to exercise any of the rights provided for in this Privacy Policy and/or Data Protection Laws, or resolve any questions relating to the Processing of your Personal Data, please contact us by email at contato@garraesportes.com.
  14. Contact Information
    1. If you have any questions, concerns or requests about this Privacy Policy or our data processing practices, please contact us using the following details:
    2. Data Protection Officer (DPO): Where applicable, you can contact our Data Protection Officer at: