Exchange and Return Policy ⁰

GARRA ESPORTES guarantees the buyer the right to exchange or return the product(s) under the following conditions:

If the store is contacted regarding an exchange or return within 14 DAYS of receiving the product, in accordance with the European Union Consumer Rights Directive governing distance contracts and contracts concluded away from business premises.

1. If the product is in perfect condition for return, showing no signs of use, damage, or removed/broken tags.

2. If the product received differs from the one selected by the consumer at the time of purchase.

3. If the product exhibits manufacturing defects that impair its use.

4. If a personalized product shows evident manufacturing defects or errors regarding the requested customization.

ATTENTION! IMPORTANT NOTE:

We DO NOT process exchanges or returns after the 14-DAY period following receipt of the product, except in cases of manufacturing defects.

We DO NOT process exchanges or returns for products showing signs of use, damage, or removed/broken tags, except in cases of manufacturing defects.

We DO NOT process exchanges or returns if the product does not fit the desired size. To avoid inconvenience, PLEASE PAY ATTENTION to the Size Chart provided on the product page.

We DO NOT process exchanges or returns for personalized products due to a change of mind, in accordance with applicable legislation.

PLEASE NOTE: All shipping costs for exchanges are the consumer's responsibility, except in cases of manufacturing defects.

To initiate the exchange or return process, please contact our customer service channel at +351 938 640 265 with the following information:

     1. Your full name.
     2. Your order number.
     3. Reason for the exchange/return. 

Our team will contact you shortly to proceed with the exchange or return.